Terms of business

What our service is, and what it is not.

Clear boundaries so you know exactly what you are buying, and what remains your own decision.

What we provide

Independent construction cost information for people considering buying residential property in the UK.

Professionally reviewed indicative construction budgets covering repairs, refurbishment, modernisation and proposed extensions, prepared from the information you supply.

Our reports complement an independent building survey. They do not replace one.

What we do not provide

We do not carry out building surveys, structural inspections or defect diagnosis.

We do not provide property valuations or recommend what you should offer.

We do not issue fixed-price construction quotations, and we do not carry out the work.

We do not provide architectural design or legal advice.

Information you supply

You are responsible for the accuracy of the information, documents and photographs you provide, and for having the right to share them.

We prepare reports from what you tell us. We do not invent missing property details, and where something is unclear we record it as an assumption or an item to investigate.

Understanding a report

Costs are indicative ranges based on the information supplied, the assumptions stated in the report and construction pricing information available at the time of preparation.

Indicative budgets are not guarantees of what a contractor will charge, and they are not a substitute for tendering the work.

Reports are prepared for your own use in deciding whether and how to buy. Please do not republish them as a marketing or valuation document.

Orders, fees and payment

Fees are shown on our pricing pages before you order. No VAT is charged on our fees because the business is not VAT registered.

Online payment is not yet enabled. Where an order is taken directly, the fee quoted at the time applies.

A Site Visit & Detailed Assessment is available only where an experienced professional can attend. Availability is confirmed first, a bespoke quotation is issued, and nothing is charged until you accept it.

A £100 credit towards the Comprehensive Property Cost Report applies once per property when you upgrade from a Property Cost Snapshot within 60 days, leaving a balance of £349. No other discount applies.

Cancellation and refunds

Your cancellation and refund rights, including express consent to begin preparation before the 14-day cancellation period ends, are explained on our cancellation and refund page.

You are never obliged to use any particular builder, contractor or professional as a result of using our service.

Independence

Cost advice is prepared independently. Any expression of interest in finding a local professional is kept separate from the preparation and approval of your report, and your details are never shared without your separate, explicit permission.

Liability and governing law

To the extent permitted by law, our liability in connection with a report is limited to the fee paid for that report. Nothing in these terms excludes liability for death or personal injury caused by negligence, or for fraud.

You remain responsible for your own purchase decision, and for any structural, legal or planning enquiries your situation requires.

These terms are governed by the law of England and Wales.

Cost Before Keys is a trading style of Builder Standard Limited, registered company no. 17452211. Contact: info@costbeforekeys.co.uk.

See also our privacy notice and cancellation and refund rights.